Customer-success

Customer SuccessGuidance from people who've seen it all before

Whether you have a quick question or need guidance on what to do next — there's always someone ready. A dedicated contact person, free support, and a full Knowledge Bank — all included with your licence. 

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Real people with real expertise behind you

Trusted by organisations of every size, across every industry

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What you getEverything you need to move from insight to action

You shouldn't have to figure it out alone. From setup to follow-through, we make sure you get value from every survey you run.

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Start fast — without the guesswork

Your contact person knows your setup, your goals, and your organisation — so you spend less time explaining and more time getting results.

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Get unstuck — quickly

When a question comes up, you get a real answer from someone who knows the platform. Free support by phone and email is included with every license.

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Make decisions with confidence

Need a second opinion on survey design, benchmarks, or how to present results to leadership? We're available for that too.


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Keep managers moving — on their own

A curated knowledge bank, follow-up toolkits, and in-platform guidance mean your managers can act on results without waiting for HR to step in.

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Expert supportSpecialists — from strategy to survey

Behind Peoplexact is a team of organisational psychologists, HR specialists, and project managers with decades of experience. Whether you need help designing your survey, understanding your results, or planning your follow-up — there's always someone with the right expertise ready to step in.

What our customers say

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A real understanding of our challenges — and great help from our contact person and customer service team.
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Very quick responses to our questions and excellent follow-up. Great collaboration with our contact person, who comes across as confident and knowledgeable.
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I get help quickly whenever I need it. You listen carefully and are open to changes.
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"I'm proud of where Peoplexact is today. But what really means the most to me is hearing how much our customers value working with my colleagues. That's the energy we bring to everything we build."

Thomas Lehman Jensen, Product Director, Peoplexact

 

Resources & SupportYou’re never on your own

Whatever stage you're at — whether you're just getting started, working through your results, or planning what comes next — help is always close by.

Knowledge Bank

Guides, research and toolkits for every stage of your survey programme

Preparing your next survey, trying to understand your results, or looking for ways to follow up with your managers? Find articles, how-to guides, and best practices — all built on deep expertise in HR measurement.

Your contact person

Expert guidance from someone who knows your organisation

Want to talk through your results, get advice on your survey approach, or plan your next steps? Your contact person knows your setup and is ready to help.

Support

Quick answers to your platform questions

Something not working as expected, or do you have a question about setup or data? Reach us by phone or email — we're available Monday to Friday.

We’re here for youGot a question — or just need
a second opinion?

A tricky result, a tight deadline, or just not sure what to do next? We're close by.
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